Support

Contact support@blvigil.com. Include the page, app screen, or order involved and what you were trying to do. Do not use support for an emergency; Vigil does not contact emergency services.

Subscriptions & downloads

After you subscribe, your sign-in details and download arrive by email at the address you used at checkout. Sign in any time from the account page. Nothing arrived? Check spam first, then reply to your Stripe receipt from the same email — we verify the subscription and sort out delivery directly.

Cancelling

Vigil starts with 7 days free, then $25/month. Open your account and choose Manage or cancel subscription. Cancel before the trial ends to avoid a charge. For paid plans, cancellation takes effect at the end of the paid period. If the account page does not help, reply to your receipt for support.

Setup and sensing help

Every permission Vigil needs (camera, microphone, local network) is explained in-app with the exact System Settings path. The guides cover camera-free sensing, room sensing, self-monitoring, and local privacy. Before using breathing, heart-rate, fall, or no-breathing features, read the Consumer Health Data Privacy Notice.

Accessibility help

If the website, checkout, or app blocks you, describe the task and the barrier. We will offer an accessible way to get the same information or complete the same transaction. Browser and assistive-technology details help, but are optional. See the Accessibility Statement.

Sensor-node pre-orders

The own-brand sensor line is pre-order. Pre-order questions and status: reply to your pre-order receipt.